master muffler

master muffler

You know those necessary evils in life? Like, getting your teeth cleaned or replacing your furnace filter. For me, car maintenance falls into that category. I am not one of those people who gets oil changes at 3,000 miles on the dot. I push it until I can’t stand that ‘maintenance needed’ light anymore. I mean, my car should have been registered last month. Don’t arrest me officer, please. I just really hate taking my car in to get work done. I don’t like the dirty maintenance shops with the guys who are constantly trying to up-sell me. I don’t like being overcharged. I don’t like reading old copies of Car and Driver. I do not like it, Sam I am.

However, I recently took my lil’ Camry to Master Muffler in Provo to get the oil changed and emissions done.

This place is different.

First off, the building itself is clean. It might look like an ordinary shop on the outside, but inside it is clean and spacious. And, it doesn’t smell like stale popcorn mixed with tires. I like that. And the manager Eddie is super friendly. I took Sadie with me and she was his biggest fan.

Here’s the thing, when I try someplace new, I like to be there with other customers. It’s easy to be nice to a young mom who has a cute kid. I’m not one of those patience-trying type clients. The real test is seeing how the employees treat other people that are there. I had the opportunity to sit in the waiting room and watch how the guys at Master Muffler interacted with a bunch of different people. I have never seen such friendly customer service.  They treated every single person who walked through their doors like they were old friends. It blew me away. Eddie took the time to get to know each person and offer them his best advice. This is a far cry from the places I usually take my car to be serviced.

At the end of my visit, Eddie gave me a detailed receipt of what was done that day and then another paper explaining other services that would be needed on my car in the future. It included a quote of what he thought it would cost me and when he recommended it be done. Then, he took the time to explain it all to me. I loved this. He didn’t try and talk me into to a bunch of unnecessary stuff or push me in to getting it done that day. It was just to make me aware. For me, the vehicular impaired, it is good to know when certain inspections and tune ups should be performed. It helps me plan and budget for it.

The only word of caution I can offer is this; plan for a longer visit. Because I am used to those large chain type places, I expected to be in an out within 30 minutes. That wasn’t the case. I was there for quite a bit longer. I didn’t mind terribly because of how nice everyone was and because of the great service.

All in all, I was extremely impressed with Master Muffler. I definitely recommend them and am actually excited to go back and see them! Thanks for breaking the mold guys! Check out any of their great locations located along the Wasatch Front here. 


**Although I was compensated with free product for this review, all opinions and thoughts are my own. If I didn’t like it, I wouldn’t write about it!

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